Return And Refund Policy
Please review the following policy carefully to understand your rights and responsibilities when buying from smartlittletoys.com.au
Return And Refund
You can request a return and refund within 30 days of receiving your order under these circumstances:
Faulty Items: If the item you receive is faulty or doesn't work properly, take a photo or video showing the issue within 30 days of receipt. Once we process the evidence, we'll issue an immediate refund without needing you to return the item.
Items Not As Described, Expected, Or No Longer Needed: If you want to return an item that isn't faulty, contact us within 30 days of receipt to start the return process. We'll provide a full refund after receiving the goods in their original condition and packaging.
You have another 30 days to return the goods once you've informed us. Note that return fees aren't refundable in this case.
Sale Items: You have the same refund rights for sale items as you do for full-priced items.We reserve the right not to refund a customer if the item is damaged due to self-repair attempts or repair by a third party.
Refund Process
Once we receive and inspect your returned item:
- Approved refunds will be processed within one day.
- It may take a few hours to several business days for the refund to reflect in your account, depending on your bank or payment provider.
Exchanges
We accept exchanges within 30 days of receiving your order. Items must be unused and in their original condition and packaging.
Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been used, washed, or altered.
For any questions or order inquiries, please contact our customer service department through our contact page